You probably noticed if you pre-ordered the iPhone 4S that you weren’t given any choice about where to ship the phone, that it defaulted to your billing address (with AT&T at least). The “change shipping address” option was greyed out, and it was impossible to change where the package was to be delivered.
After spending a substantial amount of time trying to get through to Apple’s helpline, I have confirmed that even after you order, you cannot change this shipping address online, but need to do it over the phone by calling 1-800-MY-APPLE.
According to the Apple phone staff I talked to, even if you get through to the “href="https://store.apple.com/us/order/list?mco=MjUxMDIzOTQ" data-evar1="AOS: account/home | orders-links | Astro Link | orders-links | 13" data-evar30="account/home/orders-links">Change shipping or billing info for an order” area of the website and manage to alter your address there, it’s being automatically overwritten by AT&T back to your billing address. You need to get on the telephone and call Apple if you want it to be sent anywhere else. So if you’re out of town and still want to get your iPhone when it launches, start calling Apple. It may take you a while to get through, but it’s the only way to be sure that they’ve changed your iPhone 4S shipping address.
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